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When you grab a hold of me; Tell me that I'll never be set free; But I'm a parasite, creep and crawl I step into the night.

Thursday, June 15, 2006

RC Willey Fuckers…

I had a crappy experience with RC Willey and it keeps getting worse…there’s a lot of detail in this story that could run on for days, so I’ll just provide the highlights:
1. Bought a five piece sectional for a little over $3300 (paid for ½ with our bank card and financed the other ½ on a RC Willey account, this will be relevant later).
2. It was delivered with only four pieces.
3. It broke after one week.
4. When I called the store to get it fixed, the customer service department told me I had to speak to the sales associate I bought it from and the sales associate told me I had to talk to customer service.
5. We get it repaired and it breaks again the same day.
6. Decide to return sectional for an exchange, go to store and original sales associate avoids us like the plague, unfortunately she is who we have to work with for the exchange to occur.
7. Finally get her to help us (via harassment from other sales associates), and we pick out a new couch and request some changes to bring down the price (i.e. cloth instead of leather and no sleeper) and she informs us that will take 6-8 weeks, it’s a special order so it will cost more and it is likely that the material on the special order pieces will not match the material of the pieces that are in stock, then hands us a sales order, that does not include the changes we requested, for $3600…and leaves telling us if we needed anything else go to customer service.
8. Pissed off, we go to customer service and tell them to come get the sectional and we want our $ back…it takes like 45 minutes for them to work up the refund paperwork, which will not be effective until after they pick up the sectional.
9. They pick up the sectional and after a couple of days call to ask for the bank card # so they can refund our $...the next day I check the RC Willey account and the bank account, the half whit handling the transaction refunded the full amount to the RC Willey account.
10. Call customer service and ask to speak to a manager 3 times only to be told straight out “No”. And have to deal with a bitter snatch to get the accounts corrected.
11. Called back on the main line and get transferred to customer service manager and tell her about the half whit and bitter snatch that she has working for her.
12. Write letter to RC Willey HQ in Utah, Berkshire Hathaway (RC Willey parent company) and the furniture and customer service managers at the local store telling them what kind of assholes work for them.

Below are pictures of the offending sectional...note the rug we purchased to go with the couch that we also had to return, thankfully it was to a diffent store and took all of two minutes.

40 Comments:

At 10:13 PM, Blogger Cladeedah said...

They have no clue what they've gotten themselves into.

 
At 5:41 PM, Blogger Shannon said...

I saw an RC Willey commercial yesterday and spat at the tv in your honor. The way they treated you was absolute bullshit.

GRRRR!

 
At 9:10 PM, Blogger Housekeeper said...

It keeps getting better...they finally got the money situation corrected and sent me BLANK thank you card, with the receipts showing the money was transfered and two coupons for a free cookie or soda at the store. Gee guys, thanks for the can of soda, now bend over so I can shove it up your ass.

 
At 9:01 PM, Blogger Randi said...

we are going thru the same shit....

 
At 8:08 AM, Blogger Randi said...

so what ended up happening? Our fiasco should be over on Thursday....

 
At 2:52 PM, Blogger josh said...

I have purchased many times at rc willey and have had nothing but good things to say about them. I think all of you in Nevada are expecting far too much from a company that has gone to great lenths to take care of friends of mine in the past that have had problems. Maybe it is that gross dry climate that has turned all of you into a bunch of bitter snatches.

 
At 9:29 PM, Blogger Todd said...

I ditto what Josh said. RC Willey has always been great for me and I have been shopping there for over 20 years. I agree that every company has a customer service associate (getting paid minimum wage) that you wonder what planet they were born on. I feel worse though for the customer service associate that has to deal with people that have so much hate that they cuss and put a blog up like this.

 
At 10:45 PM, Blogger b said...

I agree with Todd and Josh. Do yourselves a favor and delete your blog site. Have a nice day :D

 
At 5:23 PM, Blogger Oleg said...

This comment has been removed by the author.

 
At 5:24 PM, Blogger Oleg said...

also had terrible experience at R C Willey.
I asked a salesperson to show me a particular fridge giving him an exact model number that I wanted to buy based upon their online information.
He showed me a completely wrong one (side-by-side instead of top freezer) with a completely incorrect set of options that we spend 10 minutes discussing. After that he just printed the order and send me paying for it.
As you might guess the delivered fridge had nothing to do with the one that I have been shown in the store (except the brand name was the same).
I understand that salespeople might make mistakes (everybody does) but if one takes into account the way how I was shown things and how long they made me wait, I would think that the salesperson just did not care.

 
At 1:45 AM, Blogger Teresa said...

I was buying a T.V. stood there waiting for someone to help us for about 45 minutes, then when they finally showed up they couldn't tell us anything we wanted to know about the T.V. that we were looking at, they had four sales reps helping us and none of them could answer a simple question... we bought our T.V. from Best Buy.

 
At 11:23 PM, Blogger hot mama said...

To you stupid people who say that they feel bad for the RC retards, Nobody cares!! If somebody is retarded they need to fix it right?! So shut the hell up and move on with your life!
We had major problems with their installation guy! He screwed up SO many things, yes not just one or two, but LOTS of things in our bran new SUV when we had him intall something in it. We had to take it back multiple times to have it fixed and they would just give us the run around!! So never ever have them install anything in your car. The installation guy their doesnt know shit!

 
At 7:06 AM, Blogger Beatnik said...

Ahhhhhhh! From the Picture I see your problem. I dont think its the sectionals fault you have no taste.

Just kidding! I had a problem there as well with a Camera, if you dont buy their extortion contract, the 90 Days warranty dont mean shit either! They try to shirk you like the Plague if you dont have their warranty in hand.

 
At 8:08 AM, Blogger Ken said...

RC Willey is the best furniture store I've ever shopped at and the prices are always fair and competitive. Your experiences are not anything close to what I and my friends have experienced over the years. Maybe you should ask for an experienced associate who has a vested interest in your complete satisfaction.

 
At 8:52 PM, Blogger looking for the greater purpose said...

Wow!
You really did have a bad experience with RC Willey. I work for RC and I take a lot of pride in what I do and I am shocked by the problems you have had. If this is truthful information, I can see 10 places where the ball was dropped. If this is truthful information, I, as an employee of RC Willey owe you an apology and you have it.
That said, Sometimes we run into pitfalls as a company and as individuals. Many times we are judged by the way we work through those pitfalls. That is when we need to strive to be better. In all fairness people are judged by how they treat people and sometimes in business people that treat people badly are judged as mean and unable to be pleased.
If the information is true, you should have had better service. You should have been treated as I and the associates I know treat customers. You should have been given that associates cell phone # and asked that if you experience any problems to call the associate whether it was their day off or not. They should have then found how they could resolve this for you in the quickest and least intrusive way. Then they should have worked it out. That's what I would have done and many of the associates I know too.
So, maybe they dropped the ball. Maybe, too, you were so mad about the problem that you had(understandably) that you were increadibly rude. Maybe you cussed them out up one side and down the other and maybe you were increadibly aggressive and mean that one by one people wrote you off as unpleasable and you got the type of service that comes with that. I think that it could have been both. I hear your story and I also see how you treat people. I hope you find what you are looking for. Let me know if I can help.

 
At 9:49 PM, Blogger mack said...

I, also work for RCWilley furniture. Everyone of my co-workers and I try to please people like you, to no avail. Your type is never happy, and will do anything to cause trouble. I think you have embelished your story and I hope you enjoy your kharma.

 
At 10:51 PM, Blogger ducktail said...

First, I would like to apologize on behalf of all RC Willey associates. Secondly, your experience certainy isn't typical of most. If it were do you think we would still be in business after 75 years? Personally, I have sold your sectional over 40 times during the last year and have yet to receive any complaints. I'm somewhat confused as well. All RC Willey stores have a 14 day return/exchange policy. Why didn't you simply have the damaged pieces exchanged? Your sales associates cell number is on their card and if he or she didn't give you one it's also on your invoice. How many stores do you know of that do that? Believe it or not a salesperson on commission does have a vested interest in your satisfaction.

 
At 10:27 PM, Blogger Jeff said...

You got more response from RC Willey employees here on this blog than I did in spending tens of thousands with them. I am also an employee of a Berkshire company and I see nothing but trouble for RC Willey ahead because they cannot meet Uncle Warren's ethical standards -- time and their poor customer service reputation will bear this out. I have thousands more to spend but I'll never set foot in their stores again. There are plenty of others out there who will take my money.

 
At 1:29 PM, Blogger Scotty said...

It is not just RC Willey. It is people. My wife and I have shopped at RC Willey, Sears, Walker, etc. We have been lied to, have had items delivered that were damaged and/or broken.

The bottom line is this; we still shop at those stores. And we have received the best customer service and lowest prices from RC Willey.

They have replaced or repaired damaged items, they have been very helpful and when required - Apologetic for the screw-ups. Like when someone loaded a very badly damaged piece of furniture on the truck and they tried to deliver it to us. I looked at the delivery man and said, “You got to be kidding me”. I refused delivery on all of the furniture in the truck (over $10,000 worth). I told him to go back to the loading dock, find the folks (and their supervisor) who loaded this and ask them if they would like this delivered to their house and if they would accept the delivery.
I received a very humble apology and was told that this is never their practice to delivered damaged goods (this was not a scratch – a large piece of wood had been broken off a desk and a very badly damaged book case). So, do not go to a store if they have bad service and do not throw the baby out with the bath water. All RC Willy stores are not bad. There are just some stupid people.

 
At 2:22 PM, Blogger dwyle21 said...

I'm in the midst of a rc widiot situation right now...have a 2 yr old mitsubishi projection tv, and the lamp failed, contacted rc losers and was advised that the extended warranty outfit would contact me in 48 hours (fyi Service West). I had already ordered a lamp from mitsubishi, and installed it myself (took 3 minutes) The lamp cost $277.00 with tax and shipping...so anyway, I'm talking with Service West and they say they can't bring out the lamp without doing the install! I advised them that I had replaced the lamp, and that i just needed the new lamp for backup, so...they show up with screwdriver in hand, ready to do the install, and presented a used lamp as new. They said they couldn't give the new lamp to us without getting the old one, so we dug the old one out of the trash, but then...they said they needed a serial number. Well getting the serial number involved moving a 200 lb TV. So i called Customer Service at RC Jerks and asked for that info...the rep said they don't keep the serial number. So I said, how do you know this is the tv you sold me? He said we assume your not trying to rip us off. So I said, why doesn't your service company feel the same way? LOL. Anyway, I'll have to try and find someone to get us our lamp through RC ripoff, or ask for my 400.00 back that the warranty cost...Hard to believe these guys have so little concern about their customers...

 
At 5:05 PM, Blogger pickles said...

I'm glad you called them on it. I think what your dealing with is "Mormon" syndrome. It's the ideology that you "stick your head in the sand when something goes wrong and hope it all goes away". I believe two people on the blog belong to this ideology. Regardless, consumers have the right to demand service no matter how they go about it. Good job...and I'll avoid them and continue to shop at Ethan Allen.

 
At 9:45 AM, Blogger mastapoohba said...

I hate the whole RC Willey business model. I hate their "salespeople" and how much value they don't add to the experience. Their job is a waste they do not provide value to society. They don't produce anything or help people in any way. If you are an RC willey "salesperson" please quit and get a real job where you actually do something.

 
At 8:52 AM, Blogger Josh said...

I agree with the point of asking for an experienced sales rep, if they really like what they do then they will do anything they can for you...but it doesnt always work. My parents bought a beautiful $3500 cream sectional. After a month the cushions started to break down and no matter how often my Mom flipped and turned them, they still deteriorated. Then the faric lining under the cushions began to tear along the seams. Then the fabric along the base of the couch begins to wrinkle and come off, I guess because the seams up top were comming apart. Then the foam in the arms goes totally flat and you can actually see the outlines of nails and staples on the framework. People can say, "You were too rough on the couch" or "You didn't take care of it" but guess what...sometimes shit happens no matter what you do. And my Mom takes damn good care of it especially cuz she loved it so much (until it broke lol). So anyway, we called the sales rep who directed us to customer service and they sent a guy out to look at it. So he takes some pictures and says he will contact us in 4 weeks, that was May 12 or 13. 6 weeks go by and no call so my Mom tried again. They said that they contacted the manufacterer and ordered more foam for the arms , will re-do the seams when they take it apart and replace the arm foam, and will put new foam in the cushions. So my Mom agrees and asks to set up a time to have them pick it up to fix but they tell her that they will be tearing it apart in her living room! They were gonna bring in upholstery sewing machines and all that kind of equipment and fix it on the white carpet (she rents) and I was afraid for her thatthey mught jack up the carpet and she would have to replace it . My reaction was BULL SHIT! but she said ok if it meant she got to keep her sofa because she did like the style, color, etc. So they appointment is made and we wait for the 6 weeks. Well, 6 weeks turned into 9 and we had to call again to 'remind' them. They tell her that she was never scheduled for repairs and no appointment was ever made, so she gives them the name of the customer service rep and they guy who came to look at it, and the date of visit and the appointment date. FINALLY, they admit they screwed up and it would take another 4 weeks. My Mom finally has enough and tells them to come get it and that she is very disappointed and that she would like to pick out a new sofa from a different manufacturer. And that's were we are stuck.They don't return calls and have left my Mom waiting for hours in the store to talk to a manager....frustrated, she leaves her number and asks for them to call her to make an appointment. Still nothing....that was 3 weeks ago and she is still stuck with a POS couch that she is terrified to sit in. Shes afraid that because they have taken so long to do anything that they will tell her they cant now because she conitnued to use a defective sofa....we sit on the kitchen chairs in the living room now. The rep who sold them the couch actually called and apologized for the company and for how they treated her. The rep even told my Mom that most of the other reps have never gone thru any product training for their departments. Here in Reno the weather can suck but it's not gonna make a sofa fall apart. There is always that one store in any major company chain that just sucks and it seems that Reno has ended up with it :(

 
At 9:48 AM, Blogger Dustin Davis said...

Wow, a lot of RC employees and friends are trying to save face on here :)

I also had a terrible experience and no one can say I'm was cussing and swearing and treating people rudely. I'm a nice, non-confrontational guy and I never want to go back to RC Willey.

Here is my story.

 
At 11:14 AM, Blogger heydebbie said...

I just had a similar experience with Sears. They lied 3 times. First, they didn't tell us that if we paid for the dishwasher to be installed that the guy had to meet code, so when he showed up, it was an extra $85.00. And yes, they have a part that says that when you buy the product, but the salesperson never showed it to us, nor did we sign it. Then they lied about delivery. After routing through their messed up phone system for an hour, I got a store associate who called customer service himself while I was on the line. The associate came back and said the truck was running late and that I was next for delivery and they'd be there soon. Less than an hour later, I get a call from someone in Atlanta saying the delivery truck broke down hours ago and that we needed to reschedule delivery-this was for a range and fridge for which we paid cash. Then I try to find a range hood in a certain color. One store says they don't have any but refers me to a Sears that does. I call and the guy says no they don't. I call back to the original Sears and the guy says he has to order it and it will be in in 4 days. Since I didn't have a credit card or Sears card, I had to send my husband in after work. Come to find out they don't have a range hood in my color though I'd made it very clear to the associate. I filed an online complaint and did an online chat. The girl couldn't believe no one offered any apology or discount. She told me to call another number for customer complaint. They offered me a $50.00 gift card. I spoke to the supervisor since the girl had an accent and didn't seem to understand me well. The supervisor also had an accent, and there were miscommunications. I asked him what country he was in, and he said he couldn't proactively tell me. I said I wanted to speak with an American in America, and all he said was that this was an American call center. I'm thinking in Malaysia or something. Thanks Sears and all you other corporate jerks who treat customers like crap. I got my cash back on the range and fridge and will NEVER shop Sears again. To you do gooders from RC Willey, let me tell you about customer service and why people get mad. In this economy, we try to spend wisely, and when you deliver crappy merchandise or lie, you SHOULD get called out. It's not that some people are ever happy. I would've been fine with the truth. But 3 lies? I've been jerked around by RC Willey as well. It's time customers stand up to all of you, because it isn't we who should be nice to you. It's your job to meet our needs. After all, you depend on our business for your paychecks.

 
At 2:44 PM, Blogger Courtney said...

We bought a couch set from RC Willey that the cushions kept going flat every three months. We had to call up and get them replaced every time. After the second time that happened we called to return the couch almost nine months after we purchased it. They handled everything appropriately. We picked out a new couch set that we love. When we do go though we always ask for the same sales assoc. He never rushes or pressures you into any purchase. We also always call him if there is an issue. He always seems to get it done within a day or two.

 
At 10:57 AM, Blogger rosegirl3333 said...

I've spent over 7,000 dollars at rc willey. Unfortunetley it took several bad experiances (especially AFTER purchases have been made and or if you want to return anything) to stop shopping there. I live right next door to their clearance store so the convenience was good for me. After an ignorant and rude comment from a manager I quit shopping there.I asked the manager why he would talk so rudely to a customer and "didn't he want me to spend my money in the store?" His reply was just as rude as his other comments. he said"no not really" your money won't make or break us." Needless to say I don't shop there. I would've reported this behavior but I figure he will get his for sure. Karma's a bitch.

 
At 9:16 AM, Blogger crs said...

I wish I would've read this stuff before shopping at RC Willey.... Spent 2k, bought 3 items, their salesman told me it was all in stock, They delivered only 2 items, said the third wasn't on the truck from Salt Lake but assured me that they'd deliver it the following Saturday. [thought it was all in stock WTF???] Wasted the entire next Saturday waiting for delivery, [never showed up]. Called customer service and they told me the order had been cancelled after 48 hours [again WTF ?] Spend a half hour on the phone getting it all straightened out, waste another Saturday waiting for delivery. Counting the original visit to buy the furnature, a month of Saturdays shot to hell. It's funny reading on here friends of Willey calling their customers "un-pleasable" Come on, if they got this run around, they'd be every bit as irate as anybody on here if not more so. If they want me to be pleased, bring me what I paid for, when you said it would be here, and if there's any hang ups, expect a little heat [after all, it's my time you are wasting, and my wife is crawling up my a$$] and don't give me the run around at that point and expect me to be friendly. Just let me know that there was a hang up and fix it ASAP and I'll be happy.

 
At 3:09 PM, Blogger Kurt said...

This comment has been removed by the author.

 
At 3:15 PM, Blogger Kurt said...

Wow. I don't think I've ever heard anyone say before that RC Willey has competitive prices. Their "sales" are ridiculous. They just replace the regular price tag with one that says something like, "Sale! 3 Days Only!" I even remember walking into one of the buyer's offices and seeing a book on her desk called, "How to Sell at Higher Prices than Your Competitors" or something like that.

I worked there in their accounting department, their credit office and also as a salesman. The salesmen overall were deceptive and ignorant of their products (like most salesmen everywhere). I remember one of them even laughing at me when I first started because of the time I spent studying the products. He was, by the way, the stores top salesman. One of my favorite experiences was when my manager was going to "show me how to sell a TV to this family." When they asked him what features it had, he told them it was grey and had inputs on the front. Also it had a "great picture." I don't know if he was more stupid or the people because they bought it from him. But hey, maybe those are the features they were looking for.

As far as working in the other two departments, I could write a book about how crazy the majority of the people were that worked with me. I often joke that I hope they never go out of business because at least right now they're all safely contained in one place.

When I finally graduated school, I was very happy to get away from that place.

 
At 8:01 AM, Blogger Chris said...

It is funny how a blog like this one can leave you with the impression that this is the typical experience that you would receive by shopping at RC Willey. Fact is that stories like these are actually very uncommon. Almost everyone that I know has shopped at RC Willey’s at one time or another and most are loyal customers. I have never heard any of my friends or family ever say anything bad about their experience shopping there. Our salesperson has always been very helpful, and we have never had any trouble returning anything that we didn’t like. I think that this blog says a lot more about the person that wrote it than it does about RC Willey’s. It is amazing that someone would go through so much trouble to make someone look bad, which tells me that this is an ugly bitter person, and obviously someone that is not easy to please. Being that also work in retail I must admit that I hope to hell that this person never walks through the door of my place of business.

 
At 4:01 PM, Blogger Michelle said...

Wow, as I am on hold trying to get information yet again on something I bought over a month ago, I decided to Google "RC Willey sucks" because quite frankly, I'm beyond irate at this point.
I'm in the middle of my own PIA situation and like the defenders above, had bought numerous items without problems. Thing is, now that we have a problem we are getting the run around.
I won't go into all the details just that I still don't have something I bought. No one bothered to tell me it wasn't coming (even as I signed the delivery paper in the middle of unloading a truck during our move). I've called the store more times than I can count. I've called Salt Lake and bottom line, they do not give a whit about their customers when there is a problem.

We also have a TV that has the extended coverage and called about that too. Said they were coming and never did.

Again, I have always been treated very well during the purchase but god help you if there is a problem.

 
At 4:08 PM, Blogger Michelle said...

Wow CRS, I missed your comment before I posted but that's exactly what I'm going through. It's been a month, two "computer glitches that caused the problems" and no one can tell me if or when I will ever get my furniture.
I just spoke to an associate of my sales guy who called a guy in Salt Lake and left a voicemail but that's where it sits...over a month later!
I just want what I bought.

 
At 6:47 PM, Blogger Dianne said...

I had a Whirlpool dishwasher installed into my condo in July 2010. On December 26 I had a flood in my condo that drenched my dining room new hardwood and my bedroom and bathroom, kitchen, closets etc. I phoned RC Willey and they told me to call the installation guy. I phoned him and he came over and told me that he wasn't going to touch anything because the insurance for the "Reputable" install company "Certified Installers" would have a look. Then I get a call from the manager of the installation company telling me that they didn't install the line and are not responsible for it. Obviously, when the installation guy installed the dishwasher he could have checked the line and the fittings to make sure they were solid. The fittings blew out in the flood for some reason. The dishwasher leaves a film on the dishes. Now I have no hot water and a dishwasher that I can't use. My furniture in the house is upside down because I am trying to dry it out. As far as I am concerned, the install should be waranteed. I asked several employees at RC Willey today in Customer Service and Sales how long the warranty for installation lasts and no one person would tell me. I told the sales person that they would offer the sun, the moon and the stars to a prospective customer so they should know what the install warranty is. I just looked at the Sears website. The install is warrantied for a full year. It seems to me that RC Willey should stand behind their installers and tell them they are liable. To have the installers tell me that they are not liable is just bad business, unprofessional and sketchy. If anyone has any advice or comments it would be helpful.

 
At 10:45 PM, Blogger srisang said...

Nice guide thank you!/ I love it! very creative! That's actually really cool Thanks.

Commercial Dishwasher

 
At 3:48 AM, Blogger R0B_Z0MBIE said...

Went to RC WILLEY last night to buy a fridge, first off I get really nervous when I see the same guys I told to piss off when they ride up on their bike with bibles in hand now trying to selling appliances,
we find the fridge we want, I ask if they price match which they do I show him Sears price = $500.00 cheaper, he checks his stock and mysteriously they cant order the fridge for 2 weeks and then he believes it would take 2 more weeks to get delivered, I made the mistake of holding my price match card until after I knew how long it would take to order. I believe by me opening my mouth on the price match they said screw it we wont match the price so lets make impossible for me to wait and save on that fridge, alas all good stories even end better, went to BestBuy found the fridge ordered it it arrived in 3 working days unharmed, paid $500 less that RC Willey
Over and Out

 
At 11:55 AM, Blogger VN said...

We, too, have shopped at RC Willey - in Rocklin. We try to be very kind and polite even when I'm mad. We try to give a store 3 trys before calling it quits. RC has used up their 3 shots. First we bought a platform bed. Once unwrapped, we found out it was not a platform bed. We live too far for delivery. Upon calling my sales associate, I was told I could bring it back for refund or exchange. I asked Rc to pick it up since it was their mistake and I no longer have access to the truck I borrowed. The sales associate, Debbie, told me that would not happen. We're not happy now. Second, our reclining sofa broke. RC kindly repaired it in the first year. It broke again. We were told we could buy the replacement part. I drive an hour to pick up the part. When my husband tries to repare the recliner, part is incorrect and Rc has no other parts. Luckily my husband figures out a way to repair the recline on the sofa. Third is a minor point. We ordered a tv and we're never notified when it arrived. Last, on a Friday I drive an hour to RC to special order a chair. I know it will be expensive, but it is a particular piece I want. The sales associate, Jessie, cannot find the material with the manufacturer. After over an hour in trying to get the piece she tells me to call her on Monday and she will try to help. I kindly leave. I should not have to call her. It should have been handled that day. I am buying the piece from another furniture store. We've also had minor issues with clearance and pick ups. RC Willey has tried all of our patience (and we have a great deal of patience). We will not patron them again.

 
At 1:18 PM, Blogger Amber said...

I just moved to Las Vegas and had never heard of RC Willey until I drove by. I am so glad I stopped in and purchased living room furniture from Wes. Not only was he professional and very helpful, but he offered to personally deliver the pieces I bought in order to make the sale. I will absolutely go back and purchase from Wes and RC Willey in the future.

 
At 5:58 PM, Blogger Kris said...

@amber- you're going to be surprised when Wes isn't delivering your set!!! We also live in Las Vegas and 1 delivery man spoke broken English the other none!

 
At 6:22 AM, Blogger Caroline said...

I was going to buy a bed and mattress from RC Willey but I am now officially too scared to. I can deal with mistakes but your experiences give me the impression that RC Willey, as a corporation, has major customer service issues. My guess is insufficient training, incomplete standard operating procedures, and maybe mostly lack of desire to go the extra mile to fix the issues. I now rather sleep on the floor for a few days than to spend my hard earned money at RC Willey.

 

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